Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
Here’s how to reset your password:
You can now once again access your customer account!
72 Days
Great company to deal with. I receive their products quicker than my orders from Sydney Australia. Well done.
HARDY Chris
79 Days
Fast and easy once again.
Niels Groving
83 Days
The shipping & delivery is quite efficient to me !
LEUNG Wing Chau
85 Days
Easy to deal with, good website and excellent product
STONEHOUSE Kim
85 Days
Well from my placing order to delivery !!!
DILLON Patrick M
86 Days
Site easy to handle, Information clear and simple, price affordable, quick delivery
Paulo Teixeira
88 Days
Bon service
Keith Ross
90 Days
Excellent product and delivered at a good price
Jim
90 Days
I bought super ashwagandha, super Maca, and adrenal support. Very good products. It helps with thyroid and adrenal gland problems. Fast delivery, happy customer!
LIEBENS Kim
91 Days
Speedy and efficient service (via FedEx).
Barry Humphries
93 Days
The ordered item quite efficiently delivers to me !
LEUNG Wing Chau
93 Days
Just perfect
Leny bermondsey
93 Days
Very good, and very efficient.
Mo
95 Days
Excellent and thrustworthy!
KLAVENES Bjorn
102 Days
I am very happy with the products, they are clean and strong. You get real improvment in health. But your resent change with the desing of packets is stylish but not attractive. Also I wish back the fast delivery.
MU